Graham Andrews -
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Hello Gemma, just arrived back from Spain and I wanted to thank your company on behalf of us travelling. The Olympic
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Alan Childs -
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Thank you for your e-mail. We had a wonderful holiday and I have already posted a review on the end of San
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William Douglas Thomson -
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Gemma, thank you very much for your help, I appreciate your good service and efficiency in being able to change
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Amanda Jenkins -
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Many thanks, I must say you have been a very efficient company so far and a pleasure doing business with. You
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Lorraine Lumsdon -
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Thank you for the new booking confirmation and voucher - your service is truly excellent - you got us out of
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Ann Dinsdale -
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Just a quick note to thank you for the excellent customer service, from the collection at the airport to the
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Emily Rees -
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Having returned from our little break to the Algarve, I just wanted to say thanks. My sister and I had a fabulous
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Brent & Jacqui Williams -
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As a visitor from NZ I appreciate the extra service you have given me. Internet is usually impersonal and a
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Christine Taylor -
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Jennifer, Many thanks for your efficiency, we really appreciate your effort to help us find the accommodation
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Angelina Burgess -
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Just a note to say thanks for all your help with our arrangements for the trip to Salou. It all went really
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Denise Collins -
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We have recently arrived back from time in Spain. Two hotels were booked through you. This is the first time we
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Lynne Deeprose -
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I have been more than impressed with the service I have received from Holiday Rooms Direct and has been a
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Jenny Heath -
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Laurie, just to say I found you a lot more helpful than RyanAir! Now - that was a complete nightmare - between
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Janet Gammon -
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Have just returned from a 6 night break in Salou and stayed at the hotel Caspel, checking in was simple and we
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Angela Ashbourne -
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Just to say thank you all, we had a great holiday hotel was first class, the first time we booked direct, all
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Hugh Corbett -
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We have stayed at the apartments before and know the quality and service provided is a cut above the normal. We
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Diane Kershaw -
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Just to sayThank you so much for organising our booking to Tenerife. We had a fab room and a great time. They
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Miss L Gale -
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I would like to commend you and your staff, especially Claire, on the excellent service you are providing. I am
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Rebecca King -
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I have just used your website for the first time, and I would just like to tell you how fantastic your
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Mr B Lammas -
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Just come back from a great holiday room booked with your company. Everything was as described by you no
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Jason Tocock -
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Thanks for making it so easy to book a quality hotel at a very reasonable price. All 14 rooms that were booked
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Alice Murphy -
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I would like to congratulate you on the Customer Service quality of one of your staff, when I had to change the
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Mr & Mrs Janovsky-Hornby -
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David, I just had to write and say thanks for your kindness you showed to us when we were in Spain. It was
..."more
Ian Braddy -
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Due to an error with my online booking, I had to contact your company by phone. I spoke to a lady called Pat who
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Dr Julie Cherryman -
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I just wanted to let you know that I was very impressed with your company and friendly staff. Your excellent
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George Leeds -
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Thank you for a lovely holiday the hotel Los Angeles in Salou was fantastic the room service was very good
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Iris Osborne -
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Just returned from Arona Gran, Tenerife. Had a great holiday with a lovely room - thanks for all your help
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Sarah Tipple -
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We have just got back from our break booked through yourselves and would like to thank you. Everything was
..."more
Brian Hose -
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Thanks very much for the information. Shouldn't be a problem if as you described. Just like to say that
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Lee Stringer -
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Once again I would like to say a 'BIG THANK YOU' for such good quality customer service. I feel as though
..."more
Colin Cooper -
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Thank you for your excellent customer service, much appreciated. Regards Colin Cooper.
..."more
Francie -
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Many thanks for all your help, we got home yesterday, had a great time, weather was not that good, PYR
..."more
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Please read the following terms and conditions carefully. If you do not agree with any part of them, please do not proceed with your booking.
By completing the booking either online or verbally by telephone, you are confirming you have read, understood and accept the terms herein.
holidayroomsdirect.com is a trading style of Sports Tours Direct Limited. We act as booking agents for accommodation suppliers, hotels and apartments and your contract is with them not us. Once a booking is confirmed, a binding contract is formed immediately and it is the accommodation providers responsibility to provide the accommodation as stated and it is your responsibility to ensure you have made payment in full prior to travel.
Details of the accommodation provider will be clearly listed on the booking confirmation along with local office contact details.
Pricing and Payment
All prices our suppliers quote are in pounds sterling. They reserve the right to change their prices at anytime. A payment is required at the time of booking. If you are travelling within 21 days from the booking date, the supplier will require full payment. Outside 21 days, a deposit of £25 per person is required including children. The balance payment will be due 21 days prior to arrival and will automatically be debited from the card used to pay your deposit. All payments made by cheque should be made payable to Sports Tours Direct Ltd Trust Account.
Accommodation
The majority of accommodation is sold on a double / twin basis. Most of these rooms will have single beds. If you require a double bed, you need to request this in "Special Requests" on the booking form. Please note, the accommodation provider cannot guarantee special requests.
Additional beds in these rooms can be pull out sofa beds and fold away beds.
What does the price not include?
Any service not specified in the reservation confirmation. In addition, extras such as telephone calls, insurance, laundry service, mini-bar, parking etc. which should be paid for by the customer. Any kind of duty or tax is also excluded.
Descriptions and Photographs
Our accommodation providers try their very best to maintain up to date information on all accommodation and the information provided is as close to reality as possible. Please note this information is provided by the accommodation supplier and holidayroomsdirect.com is not liable for any inaccuracies in the information when compared to the reality of an establishment.
The categories of the hotels have been provided by the establishments themselves and in accordance with special regulations applicable in each country. A hotel in one country therefore may not be similar in terms of services and quality to a hotel in another, despite belonging to the same category.
The star ratings displayed on the website are the supplier's opinions of each property and not necessarily the official rating.
Board Basis Clarification
RO - Room Only
Self Catering - No meals included
Bed and Breakfast - Breakfast only included
Half Board - Breakfast and Evening Meal included
Full Board - Breakfast Lunch and Dinner included
All Inclusive - Breakfast, Lunch, Dinner, Unlimited Snacks, Local Non-alcoholic and Alcoholic Drinks
All Inclusive Soft - Drinks Only Included
Children
Special conditions for children are agreed upon with each establishment and are not based on any one criterion; therefore, given that each establishment applies its own special conditions or discounts, we ask that you enquire about this point upon making your reservation to be duly informed. Such discounts or special conditions must be understood as applicable only when children share a room with 2 adults. Cots - In the event of requiring this service, please indicate upon making your reservation, as some establishments have limited availability of such items. These shall be paid for directly at the establishment.
Under 18's travelling without an adult
Please note, if there is no adult aged 18 or above travelling, you must contact us prior to making a booking to confirm the hotel will accept the booking. If the procedure is not followed and problems arise in resort, Holiday Rooms Direct can not be held responsible.
Booking Confirmation
Our system offers live availability in 'real time'. Once you have entered your payment details and click 'Confirm Booking', you are authorising us to charge your credit / debit card and you agree this by confirming you have read and understood the booking conditions. Unless advised otherwise, we will debit the card provided at the time of booking approximately 21 days prior to arrival. In the unlikely event of not receiving immediate online screen confirmation, you must telephone us immediately because the booking and payment will have been made. Please do not click back and re-enter your details because this will result in a duplicate booking being made.
Refunds
Should we need to refund your card for any reason, please note the payment can take between 3 and 15 working days to be shown back into the bank account.
Card Changes
All balance payments are taken from the card used for the deposit at the time of booking. It is the client's responsibility to advise our accounts department of any changes to card details.
Vouchers
Please note that vouchers are required for all components of your travel arrangements (to include accommodation, transfers, car hire, car parking, airport hotels and airport lounges).
Should you for any reason not receive the voucher, you must contact us and request another copy. The suppliers are within their rights to charge for the service again on arrival should you not have your proof of booking and no refund will be given on your return.
Resort Transfers
Please ensure you follow the instructions on your voucher.
It is your responsibility to call the supplier on the date specified to confirm your return transfer. Please note, should you not confirm your return journey, the transfer will not be provided and neither Holiday Rooms Direct or Resort Hoppa will be held responsible. In addition, no refund will be provided on your return and no complaint accepted.
Airport Parking
Should you confirm one of our 'Special Offer Car Parks', the booking can not be changed or cancelled. 100% charges will apply should you wish to change or cancel the booking.
Cots
Should you be travelling with an infant under the age of 2 years, you must add a cot to your booking on the booking form which will automatically add the infant to your booking free of charge. Different accommodations have different room sizes and should you be unsure if the cot will fit, please contact our reservations helpline and we will check with the supplier. Should you not follow this procedure and have problems on arrival, Holiday Rooms Direct can not be held responsible.
Change to Contact Details
Should you change your contact details (to include telephone number, address, email address), it is your responsibility to inform us. In the event that we should need to contact you regarding changes to your booking and are unable to make contact, no complaint will be accepted on your return and no refund of monies will be provided.
Breakage Deposits
Refundable breakage deposits are payable on arrival at numerous accommodations. This is purely a deposit and will be refunded at the end of your stay should there be no major breakages.
Resort Taxes
Resort taxes are payable in certain destinations and are usually displayed on our booking page if applicable. These are paid directly to the hotels but should you have any queries prior to booking, please contact our reservations helpline. Holiday Rooms Direct will not be liable for any unexpected tax payable in resort.
Problems in Resort
Should any member of your party cause a problem/disturbance in resort, the accommodation supplier/hotel are well within their rights to remove your party with no refund of monies paid or alternative accommodation provided.
Check In / Check Out
Depending on the accommodation, you can usually check in from 2pm and check out between 10am and 12pm.
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Building Works / Refurbishment
holidayroomsdirect.com provides the information supplied by the accommodation provider regarding the existence of building works / refurbishment or renovation of the establishment as well as the duration expected.
holidayroomsdirect.com shall not accept claims for works about which has not been informed or which extend beyond the planned date of conclusion.
Transport and Excursions
The customer shall be responsible for reconfirmation of flights directly with the airline and / or other services such as transfers or car hire and for advance notice to receiving agents at destination of any changes in flights and / or flight times in the event of modification of flights reserved. The clients shall be responsible for ensuring that the flights and times given to holidayroomsdirect.com are correct, and in the event that transport is required, this shall be organised on the basis of the data provided by the client.
Service Charges and Administration Fees
When confirming a booking, you enter into a binding contract with the supplier for that particular booking and should you wish to make a change, the original booking and contract will be cancelled and a new booking confirmed at the rates available on the day of the change. Please note, this could mean you lose out on early booking discounts which were available at the original time of booking as well as changes in room prices due to any exchange rate changes.
All changes are subject to a service fee plus any additional amendment fees charged by the supplier of whom your contract is with.
Service fees are as follows:
| Name Change (Title, Name, Surname) |
£10.00 + any supplier charges |
| Change of dates or duration |
£25.00 + any supplier charges |
| Change of Board Basis |
£25.00 + any supplier charges |
| Change of Room Type |
£25.00 + any supplier charges |
| Number of Passengers |
£25.00 + any supplier charges |
| Number of Rooms |
£25.00 + any supplier charges |
| Change of Accommodation |
£50.00 + any supplier charges |
Please Note: We work with numerous suppliers with offices worldwide. It can take up to a maximum of 48 hours to make any amendments to bookings.
Cancellation
In the event that you should need to cancel your booking, you will be subject to cancellation charges. The following charges will apply
| More than 21 days prior to arrival |
Suppliers charges plus £25 per person service fee |
| Between 7 and 21 days prior to arrival |
Suppliers charges plus £50 per person service fee |
| Within 7 days of arrival |
No cancellations or amendments permitted |
Cancellation of Car Hire
Cancellation fees for car hire are as follows:
Within 24 Hours - Free of Charge
7 or more days prior to pick up - £25
6 - 0 days prior to pick up - 100% charges
Amendments to all extras (to include resort transfers, car parking, airport hotel, airport lounges)
There will be a £10 service fee plus any additional charges from the supplier for any amendments to the above to include dates, duration, number of passengers, room type, car type, registration, car park, flight times, arrival/departure airports.
Free 24 Hour Cancellation
Bookings cancelled within 24 hours of confirmation will be cancelled without charges. We must receive emailed confirmation from the lead passenger within 24 hours.
Note: The Free 24 Hour Cancellation Period excludes bookings with an arrival date within 7 days.
Cancellation of extras (to include resort transfers, car parking, airport hotel, airport lounges)
A standard £10 service fee plus any additional charges from the supplier will be charged for any cancellation of the above services plus any additional charges from the supplier.
Note: No cancellations of the above can be accepted within 7 days of arrival.
Under Occupancy
Under occupancy due to the cancellation of 1 or more members of your party may result in additional charges becoming due.
Alterations made by the accommodation provider prior to Arrival
It is very unlikely that the accommodation provider will need to make changes to your booking once confirmed, but in the event that they do, a suitable alternative of the same standard will be offered. If this is not acceptable, they will offer a full refund on the accommodation only.
Number of Nights
The number of nights you book refers to how long the accommodation has been reserved for you. In some instances, you may arrive on a night flight, but this is still your first night as the accommodation has been booked for the whole night and reserved for you.
No Shows
No Shows by the customer without prior warning shall be considered a cancellation. No reimbursement to the customer shall be made in the event of a no show.
Special Requests
The accommodation provider will try to meet any special requests you may have but these are subject to availability and cannot be guaranteed.
Note: Cots are purely a request on your booking and can not be guaranteed. We advise that you also request the cot directly with the accommodation should this be high priority.
Travel Insurance
We advise that all clients using our service take out adequate travel insurance. Medical/hospital costs overseas can be extremely expensive.
Protection of Personal Data
Any information of a personal nature which, in the use of this system, the client may disclose to holidayroomsdirect.com shall be understood as obtained, treated and transmitted with strict observation and compliance of the requirements set forth by the Organic Law of Protection of Personal Data (LOPD) and any other regulations which may develop or replace these.
holidayroomsdirect.com has installed the technical and organisation security measures that guarantee the security of personal data and prevent its alteration, loss, mishandling and / or unauthorised access, bearing in mind the status of technology, the nature of stored data and risks to which it is exposed.
Complaints
Your contract is with the accommodation supplier, not Holiday Rooms Direct.
Any complaints must be brought to the attention of the accommodation immediately in order to try and resolve the problem there and then. If the problem is not resolved, please contact this office immediately to report the complaint giving the accommodation provider the opportunity to rectify the problem to your entire satisfaction. If you are phoning out of our office hours, please ensure you leave a message with a contact telephone number for our representative to contact you. In the unlikely event of the problem still remaining, please ensure you get a signed complaint form from the hotel with details of your complaint. If you fail to follow this procedure we can not be held responsible, as some properties will refuse to deal with any complaints that have not been notified in resort. If the matter can not be resolved in resort and you are still dissatisfied, a letter of complaint needs to be received by us within 7 days of your return and we will reply in writing within 28 days of receipt.
Should you still be unhappy with the suppliers response and wish to take further action, it is your responsibility to contact the supplier directly.
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